At El Kattan, we respect the privacy of our customers and are committed to protecting their personal data when using the website or completing any purchase. By using our website, you agree to the privacy policy outlined below.
Data We Collect
When browsing the website or placing a purchase order, we may collect some necessary data to provide the service, such as:
- Full name
- Phone number
- Email address
- Shipping address
- Details of orders and purchased products
- Payment data required to complete the transaction through the payment gateway
- Browsing data such as device type, browser, and visited pages
Use of Data
- Fulfilling, processing, and shipping orders
- Communicating with you regarding your order or customer service
- Confirming payment and purchase transactions
- Improving the user experience on the website
- Sending offers or updates if you consent to receive them
- Preventing fraud or unauthorized use
- Complying with legal and regulatory requirements
Protection of Payment Data
All payment transactions are processed through secure payment gateways, and we do not store full bank card details on our website.
Payment data is handled through secure and encrypted systems to ensure the protection of your transactions.
Sharing Data with Other Parties
We may share only essential data with parties that help us provide the service, such as:
- Shipping companies for order delivery
- Payment gateways for processing payments
- Hosting and operational service providers
- Analytics or marketing services to improve website performance
We do not sell or rent customer data to any third party.
Cookies
The website may use cookies to improve the browsing experience, save user preferences, analyze website performance, and display relevant content or offers.
You can manage cookie settings through your browser settings.
Information Security
We are committed to taking necessary precautions to protect customer data from unauthorized access, use, alteration, or unlawful disclosure, in accordance with the provider's obligations to maintain the confidentiality of consumer data.
Customer Rights
You have the right to contact us to request:
- Information about your registered data
- Updating or correcting your data
- Stopping the receipt of marketing messages
- Requesting the deletion of your data when possible according to applicable laws and regulations
Privacy Policy Updates
We may update the privacy policy from time to time in accordance with the development of our services or legal requirements. Any update will be published on this page, and your continued use of the website will constitute acceptance of the updated policy.
Contact Us
- Email: info@elkattan.shop
- Phone / WhatsApp: +20 100 000 0000