We provide shipping services to all governorates of Egypt, through reliable shipping companies to ensure orders arrive in good condition.

Delivery typically takes 2 to 5 business days from the date of order confirmation, and the duration may vary depending on the governorate, shipping circumstances, or promotional periods and high order volume.

After successfully placing an order, the customer may be contacted to confirm order details, address, and phone number before preparing the shipment.

Please ensure that shipping information is entered correctly, including:

• Full Name
• Phone Number
• Detailed Address
• Governorate and Area
• Any distinctive landmark to facilitate delivery

Shipping fees, if any, will be displayed during checkout and before payment.

Shipping fees may vary depending on the governorate, product size and weight, or available offers at the time of order.

Delays may occur beyond the store's control due to shipping company circumstances, official holidays, inability to contact the customer, or incorrect information provided.

In case of any delay, you can contact us to track the status of your order.

Please inspect the shipment upon receipt as much as possible.

In case of visible damage to the packaging or a discrepancy in the product, please contact us immediately and send clear photos of the issue.

If the customer does not respond to the shipping company or is not present at the specified address, delivery may be postponed or the shipment returned to the store.

The customer may incur re-shipping fees if the order is requested to be sent again.

• Email: info@elkattan.shop
• Phone / WhatsApp: +20 100 000 0000