We provide shipping services to all governorates of Egypt, through trusted shipping companies to ensure orders arrive in good condition.

Delivery usually takes 2 to 5 business days from the order confirmation date, and the duration may vary depending on the governorate, shipping conditions, or promotional periods and order volume.

After a successful order, the customer may be contacted to confirm order details, address, and phone number before preparing the shipment.

Please ensure that shipping information is entered correctly, including:

• Full Name
• Phone Number
• Detailed Address
• Governorate and Area
• Any distinctive landmark for easy access

Shipping fees, if any, will be displayed during checkout and before payment.

Shipping fees may vary depending on the governorate, product size and weight, or available offers at the time of order.

Delays may occur beyond the store's control due to shipping company circumstances, public holidays, inability to contact the customer, or incorrect data entry.

In case of any delay, you can contact us to follow up on the order status.

Please inspect the shipment upon receipt as much as possible.

In case of visible damage to the packaging or a discrepancy in the product, please contact us immediately and send clear photos of the issue.

If the customer does not respond to the shipping company or is not present at the specified address, delivery may be postponed or the shipment returned to the store.

The customer may incur reshipping fees if they request the order to be sent again.

• Email: info@elkattan.shop
  
• Phone Number : 01032093173
  
• Address : Cairo, Egypt